Victoria is a research and strategy leader with 20 years’ experience in creating research outcomes that drive business impact. She is a recognised industry expert both locally and globally, contributing to industry dialogue on areas of qualitative and design research excellence, privacy within research and building a successful research practice.
Victoria has worked for both boutique and global agencies, across a wide range of studies and industry problems. She has a passion for bringing the customer to the heart of solving business problems, and uses her research background to bring the customer to the fore in UX and Service Design environments. She is now working as an experience designer and researcher at one of Australia’s leading digital companies, focusing on building research capability within digital and bringing the rigour and strength of research to the agile environment.
PANELIST – PANEL DISCUSSION: THE SKILLS WE WILL NEED IN THE FUTURE, AND HOW DO WE GET AND DEVELOP THEM
The short term for the research industry is all about how to function during the pandemic crisis and through the economic shock it is creating. But the longer-term future of research and insights will be determined by our people, which means we need a strategy for developing the right skills. This panel discussion will explore the skills we need and discuss strategies for making it happen.