Richard is a Senior Analyst with Transport for Victoria. TfV seeks to coordinate all elements of the transport network across Victoria and Richard is part of a team that is responsible for supporting the Network Impact Management Plan project. He is responsible for presenting data to stakeholders, ensuring that the non-technical audience is embraced and their needs are met. He is excited by the prospect of new ways of gathering data and alternative approaches to translating and sharing this data with others.
Co-Presenters: Jenny Witham
Purpose: This paper and presentation will share the results from a recent exploration of the impact of twelve infrastructure disruptions across Melbourne. Utilising a multi-modal design, Transport for Victoria & Colmar Brunton sought to understand: 1) users’ travel experience (‘in-the-moment’ or as close to it as possible) in the context of planned disruptions. 2) the extent to which users remoded, retimed, rethought, or rerouted their travel journey to take a people focussed approach to understanding behaiour. 3) how the collection of data could inform a human centred design approach to communications and policy-making. By learning more about the behaviour of Victorians across a series of disruptions it is hoped that future disruption activity and communications can be tailored to support specific behaviours, and engage local communities to take the best possible action to enhance their overall experience.