Elyssia Clark

Elyssia Clark
  • Title: Head of Customer Insights and Strategy
  • Company: SEEK

ABOUT ELYSSIA

Elyssia Clark is the Head of Customer Insights & Strategy at SEEK and is an experienced, strategic Customer Experience professional – using data analytics and insights to design and
deliver better experiences for candidates and hirers.
She has extensive experience leading cross-functional teams in the financial services and technology sectors across a range of disciplines, including strategy, product, customer service,
marketing and data analytics.
Elyssia spent several years working with notable research agencies such as the Wallis Consulting Group, Kantar and DBM Consultants, before creating and leading the Insights &
Analytics team at Mercer. As a Principal, Elyssia also held senior leadership roles in Marketing and Customer Experience, before joining SEEK to head up the Customer Insights & Strategy
team. She also has experience in CX strategy, UX research, service design, marketing, quantitative research, data analytics and human centered design.

PANELIST- PANEL DISCUSSION: FACING 2030: A CLIENT PERSPECTIVE ON GETTING MATCH FIT 

Insights in Australia and globally now exists in a new competitive context, a new world of data, with dynamics such as the growing convergence of qual and quant making us need to rethink who we are, what we do, and how we fit in.

  • How do we ensure we evolve to meet the changing needs of our clients?
  • How do we ensure we move further up (rather than down) the value chain?
  • What are the challenges in doing so, and the capabilities we need?
  • If we seize this opportunity to consider these questions, we can thrive. If we ignore these dynamics, we may slowly decline as an industry. Now is the time for a future focus, by thinking and talking about our collective challenges and opportunities, from both a client and agency perspective.
  • In 2020 our conference is about looking forward to 2030 to consider how we want and need to show up as an industry.
  • How are we going to ensure we are the indispensable custodians of the consumer truth?

Client Panel:

Matthew Ferguson , Elyssia ClarkChris Cramond  and Melissa Pellegrini.

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