7B | CUSTOMER EXPERIENCE

Red Room - Level 4

1:20 pm - 2:25 pm

Session: 7B | CUSTOMER EXPERIENCE

13:20

Chair – Virginia Miekle


13:25

Sam Paul – The Behavioural Architects

Quantitative behavioural economics and research at round table discussion


13:45

Lyndall Spooner – Fifth Dimension Research & Consulting

Nick Wyatt – Fifth Dimension Research & Consulting

What’s the “right” customer experience metric?


14:05

Richard Frost –¬†Quantum Market Research¬†

Raechel O’Dwyer – Yarra Valley Water

Customer Effort – is it as important as we think?

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