7B | CUSTOMER EXPERIENCE

Orange Room - Level 4

1:20 pm - 2:30 pm

Session: 7B
CUSTOMER EXPERIENCE
13:20 – 14:30
Chair – Virginia Miekle


13:25
Sam Paul – The Behavioural Architects
Quantitative behavioural economics and research at round table discussion


13:45
Lyndall Spooner – Fifth Dimension Research & Consulting
Nick Wyatt – Fifth Dimension Research & Consulting
What’s the “right” customer experience metric?


14:05
Richard Frost –¬†Quantum Market Research
Raechel O’Dwyer – Yarra Valley Water

Customer Effort – is it as important as we think?


14:25